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mantra62 Terms & Conditions Explained

Clear account rules help you decide whether mantra62 fits your needs before you open an account.

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ACCOUNT HELP ROUTES

Where to Ask About Policy Terms

A direct support route makes policy questions easier to resolve before you open an account or request a wallet action. We ask you to contact us through the support path displayed inside your account, giving the email or phone detail connected to your profile and a short description of the issue. Include a payment receipt or status reference when a DANA, OVO, GoPay or QRIS record needs checking. We can then match your request to the relevant Terms & Conditions section.

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Account access

If phone verification or a sign-in step does not match your records, use the account support route shown in your profile. We will ask for account details needed to identify the request before discussing access under these Terms & Conditions.

Wallet status

For a wallet or bank transfer question, send the payment reference, rail name and visible status through the account contact path. We use those details to check whether the request follows the wallet and transaction clauses.

Policy changes

When you need clarification on an amended clause, contact support from the account area and name the section or date shown on the policy page. We can point you to the applicable wording without changing your account record informally.

DATA PRACTICE

How We Apply These Rules

The policy is easier to follow when the practical steps are visible. We connect account records to your phone verification, wallet references and support history so a request can be checked against…

Account records

We use the details you submit during account creation and phone verification to associate access with the correct profile. Keeping your phone and account details current helps us apply the Terms & Conditions to the right account.

Payment references

DANA, OVO, GoPay and QRIS references, plus bank transfer or virtual account details, may be checked when a wallet request needs matching. Send only the receipt or reference requested through the account support route.

Cookie choices

Cookies may support account sessions and policy-page settings on your device. Your browser controls can remove or restrict them, although doing so may affect saved sign-in steps or the way policy notices appear.

Account security

You are responsible for keeping your phone, sign-in details and verification messages private. If you suspect that another person has accessed your account, contact us through the account route so the security concern can be recorded.

Record retention

We retain account, support and transaction records for the period needed to operate the account, resolve disputes and meet applicable legal duties. The relevant retention period can depend on the record type and local requirements.

Change requests

To ask for a correction or policy clarification, use the contact path inside your account and identify the clause, record or detail involved. We may need account verification before discussing or changing personal account data.

Terms & Conditions Questions Answered

These answers focus on the policy points you are most likely to check before opening an account. We keep the wording practical: account steps, local eligibility, wallet records, data requests and the route for raising a concern. Read the full Terms & Conditions in the account area before using any available lobby section, and contact us when a clause does not match your circumstances.

You can open the current Terms & Conditions from the policy link in the account area. Read them before completing phone verification or using a wallet route. If a clause is unclear, contact support through the account path and mention the section you are asking about.

Yes. Access depends on local law and may vary according to your location and eligibility. Our Terms & Conditions do not replace the rules that apply where you are. Do not continue if the service is not permitted for your circumstances.

You must provide accurate details and complete phone verification before account access is enabled. The verification step links your sign-in to your account record. If your details change, use the account support route to ask how the record can be updated.

The Terms & Conditions require wallet instructions and account details to match the request you make. For DANA, OVO, GoPay or QRIS, keep the payment reference and visible status. We may ask for that receipt when checking a wallet-related question.

Bank transfer and virtual account requests must follow the instructions shown for your account, including any matching reference or account detail. If a transfer status is unclear, contact us from the account area with the receipt rather than sending repeated requests.

Send a correction request through the support path inside your account and identify the personal detail that needs attention. We may first verify that you are the account holder. Our handling then follows the data, security and retention clauses in the Terms & Conditions.

We publish the current wording through the policy area and may ask you to read or accept an amended clause before continued access. Check the displayed date and contact support if you need clarification about how a change affects your account.

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