Reference

Legal clarity for every account step

mantra62 Legal explains the rules behind account access, phone verification, wallet records and requests about your personal data.

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mantra62 Legal clarity for every account step
POLICY CONTACT ROUTES

Contact routes for Legal questions

A clear contact route helps you resolve a Legal question without sending sensitive details to the wrong place. Start from the signed-in account support area and describe the clause, record or access issue you want us to check. For wallet matters, include the payment rail and receipt reference rather than sharing a password or full wallet credentials. We can then connect the request with the right account record and tell you what further verification is needed.

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Account support

Use the signed-in account support route for questions about Legal terms, phone verification, access status or a request to correct your registered details. We use the account context to reduce mismatched replies and may ask you to confirm the verified phone number.

Wallet records

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account records, send the receipt reference through account support. We check the payment status against your account history and avoid asking for your wallet password or complete security code.

Policy changes

If you want to question a Legal clause or request a wording change, identify the exact section and explain the issue in plain English. We log the request, confirm the account contact route and respond through the channel attached to your account.

DATA HANDLING PRACTICE

How mantra62 handles Legal requests

Legal handling is tied to practical account controls rather than broad promises. We use registration details, phone verification and relevant payment references to check who is making a request and which record…

Data access

You can ask what personal account details we hold by contacting support from your account route. We may verify your phone number and request specific account identifiers before preparing a response, so another person cannot obtain your records.

Correction requests

If your name, phone detail or account record is inaccurate, tell us which field needs correction. We compare the request with the verified account profile and may ask for supporting detail before changing information used for access or wallet checks.

Cookie choices

Cookies can preserve sign-in continuity, security checks and selected page settings on your browser. You can manage browser cookie controls, but disabling some cookies may interrupt account access or require phone verification again when you return.

Account security

Keep your password, phone verification code and wallet credentials private. We do not need your complete security code through support. If access looks unfamiliar, contact us from the account route and describe the sign-in issue without sending secret credentials.

Record retention

We keep account, support and relevant wallet records only as needed for account administration, dispute handling, security checks and applicable legal duties. A deletion request may be limited where a record must remain available for those purposes.

Request ownership

The account holder is responsible for submitting a Legal request through the registered contact route. We check the request against the account profile, explain any missing step and send the outcome back through the same verified channel.

Legal answers for your mantra62 account

These Legal answers address the account questions you are most likely to have before registration or when checking an existing record. We keep the answers tied to actual steps: local-law access, phone verification, cookie controls, payment references and requests made through account support. If your situation is different, quote the relevant clause when you contact us so we can assess it against your account details.

The mantra62 Legal page covers account access, phone verification, personal data handling, cookies, wallet records, retention and contact procedures. It also states that access depends on local law. Read the current wording before opening an account or sending a request about your account history.

Access is available only where local law permits and depends on local law. If you are in Indonesia, check the access wording shown during account creation and complete phone verification when requested. Do not continue if local rules do not permit the service.

Legal terms allow us to connect a DANA or QRIS receipt reference with the relevant account record when checking a payment question. Send the reference through account support, not a password or security code. We may verify your registered phone before discussing the record.

Submit a data request through the signed-in account support route and identify the account details you want checked. We may verify your registered phone and ask for an account reference. We then explain what can be supplied and any restriction required by applicable legal duties.

Yes. Tell us which name, phone detail or account field is inaccurate through the registered support route. We compare the request with your account profile and may request supporting detail before changing information used for access, phone verification or wallet matching.

Cookies may keep sign-in continuity, security checks and page settings working on your browser. You can change cookie controls in your device or browser, though some settings may interrupt access and require phone verification again. Our Legal terms explain this use in context.

Quote the relevant Legal section and explain the decision you want checked through account support. Include a payment receipt reference only when relevant, such as for OVO, GoPay or bank transfer records. We confirm the request route and explain any verification step before replying.

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